FAQ

Some important information worth noting prior to ordering your favorite APPIstudio Product...

- All APPIstudio products are designed and handcrafted in the USA, by mother & Fashion Designer Kim.

- Each of our blankets and toys are lovingly handmade. This process takes several days to complete. No two products will ever be the same. Their imperfection is perfection.

PAYMENT POLICY

We accept Paypal and all mayor credit cards. You will receive the order detail via e-mail after you place the order. We will process the online order after we receive all the information.

STOCK POLICY

Please read the item description for handmade items for an accurate lead time before dispatch.

-Most in stock items will be shipped within 3 to 4 business days, Monday through Friday. Orders placed on weekends and holidays will be shipped within 3 to 4 days from the next business day. We do our best to keep most items in stock.

- In normal circumstances for Pre-Ordered items, please expect a 6-8 week lead time from receipt of payment

- Cancellations must be made within 24 hours of original order.

- 'Rush' orders are available, please discuss with Kim prior to confirming your purchase.

SHIPPING

We ship worldwide via USPS, It takes 2-7 business days for delivery within the U.S.A. and 10-14 days for international delivery. We provide a tracking number for follow up on delivery. Please contact us if other delivery methods are preferred, such as insurance or courier service. We will send an adjusted bill via PayPal for the difference. If an item is a gift and you would like it shipped directly to the recipient, please provide us with the address and any special message you would like to include on a gift card. Payment of any customs duties or fees are the responsibility of the buyer. Customs forms will be marked in accordance with the U.S.A. Customs laws. We are in no way responsible for any delays in shipping including local delivery errors, lost packages, or international customs issues. Refusing to pay duties will not return your order to APPIstudio and no refunds will be issued. Please be familiar with the duties your country levies on imports, we have no control over those amounts and will not be held liable.

RETURN POLICY

We do not refund due to change of mind. Returns are accepted for store credit or equal merchandise only. Returns must be made within 10 days of order date and they must be pre-authorized by email prior to sending merchandise back, no exceptions. Returned merchandise must be unused and in original packaging. We do not refund shipping charges. Please keep in mind that all shipping cost to the U.S.A. is the customers responsibility.

If you have any questions, please email us at appiisblanket@gmail.com We do not accept returns after 10 days from receipt of purchase. Please send us back your purchase with a copy of the invoice or receipt. Damage/defect claims must be made within 5 business days of package arrival. Please note you are responsible for the cost of shipping merchandise back to us. Once we have received your return we will process store credit or exchange within 5 business days for credit to be used in the next 30 days. We suggest you send it via a trackable way. Sale items are final sale. No returns or exchanges will be accepted on discounted merchandise.

Wash & care

The following instructions will help you in the process of washing, drying and storing your APPIstudio products. We highly recommend to use Wash/mash bag for washing machines, or even better, hand washing to make your purchase last longer.

*100% ACLYIC and 100% SUPERWASH WOOL BLANKET-MASHINE WASH

-Gentle cycle with COLD water, use a mild soap

-Do not use chlorine bleach.

-Lay flat to dry in the shade. Reshape the piece it to its original dimensions trying not to stretch it.

-Do not tumble dry.

-Do not iron

*WOOL BLEND BLANKET- WASH BY HAND ONLY

- Recommended water temperature: 25ÂșC max. We recommend using a mild soap or a human hair shampoo.

- Do not use chlorine bleach.

- Remove any excess water carefully. Do not wring or twist.

- Lay flat to dry in the shade. Reshape the piece it to its original dimensions trying not to stretch it.

- Do not tumble dry.

CARING FOR TOYS

-We recommend spot cleaning the soft toys. If necessary, hand wash in cold water, squeeze excess water, return to shape and lay flat to dry. Do not tumble dry. No dry clean. *We encourage our customer to follow these washing instructions.

APPIstudioFAQ